Terms & Conditions
Welcome to Jimzs Eka Hair & Beauty Supplies M Sdn Bhd. By using our website and services, you agree to abide by the following terms and conditions.
Section 1: General Use
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This website is operated by Jimzs Eka Hair & Beauty Supplies M Sdn Bhd, a hair and beauty wholesale & retail company.
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All content, including product descriptions, images, and prices, is for general information and may be updated without prior notice.
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Customers must ensure that all personal and payment details provided are accurate.
Section 2: Shipping Policy
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Orders will be processed and shipped within 2–5 working days after payment is confirmed.
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Delivery time may vary depending on courier service and location.
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We are not responsible for delays caused by the courier company.
Section 3: Return & Refund Policy
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Products can be returned within 7 days of receiving the order.
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Returned items must be unused, unopened, and in original packaging.
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Promotional items, discounted products, and free gifts are not eligible for return or refund.
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Refunds will be processed within 7–14 working days after we receive and inspect the returned item.
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Return shipping costs are borne by the customer unless the product is defective or incorrect.
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Exchanges are only allowed for wrong or defective items.
Section 4: Limitation of Liability
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We are not responsible for any misuse, allergic reactions, or damages caused by the use of our products.
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Customers are advised to read product instructions and ingredients carefully before use.
